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EXPECTATIONS FOR YOUR VISIT

To ensure a timely diagnosis or repair, we kindly ask that you provide the model and a serial number of the appliance before your appointment.  This allows the technician to do research and possibly “pre-order” parts when possible to complete the service in one visit.

Congrats!  You have started your appliance solution process.  Now what?!

For your appointment, you will receive a call about 20-30 minutes before a technician is expected to arrive at your location.  Your technician will arrive in uniform and discuss with you the issues and the next steps.   Next, your technician will take photos of the unit, the model and serial tag along with any possible damage around or inside the appliance.  From that point, a diagnosis and thorough research will start to allow for an accurate explanation on the issue, a solution, a quote for potential repair or professional advice on whether to replace or repair.

SERVICE TIMELINE

SCHEDULE APPOINTMENT

COURTESY CALL AHEAD

EMAIL OR PHONE SURVEY

EMAIL CONFIRMATION

TECH INSPECTION / REPAIR

HOW TO PREPARE FOR YOUR APPOINTMENT

To ensure your diagnosis for an appliance runs in a more timely manner, we kindly ask that you provide the model and serial number when you schedule your appointment.  By doing so, the technician may be able to bring parts he will need to complete the repair in one visit.

We recommend that 24 hours before your appointment, you remove any food items or items on the interior shelves to allow for better access and quicker repairs.

DID YOU KNOW?

The perfect refrigerator temperature should be between 35-38 degrees Fahrenheit.  Your food is more susceptible to grow harmful bacteria and spoil when above 40 degrees which is considered an ‘unsafe zone.’

We recommend that if the unit has standing water, that you remove as much as possible to allow the technician access and quicker process.

We recommend that the oven or range be turned off and not used for a few hours before the appointment in order for it to be a safe and cool for the technician to diagnose.

DID YOU KNOW?

You should clean your oven racks every few months to avoid them from getting rusted.

Please make us aware if the unit is a top load or front load washer.  We recommend that if the unit has standing water, that you remove as much as possible to allow the technician access and quicker process.

Please make us aware if the unit is in a tight area (closet), is stacked or has a dryer stacked on top or is part of a laundry combo unit.  These will help us determine in special equipment or a second technician may be needed.

DID YOU KNOW?

  1.  You can clean your appliance by adding two cups of vinegar to the wash cycle. Do not add any other detergent or cleaning product or add clothing, for this needs to run through a full cycle alone.
  2. Washing clothing especially under garments in hot water will kill many if not all germs that may stick to the article of clothing
  3. The washing machine accounts for close to a quarter of household water consumption in the U.S.

We recommend that you remove any clothing that may be left in, on or around the appliance along with being able to clear the surrounding areas of the unit.  Be advised that if the machine is in a closet that it will have to be pulled out to ensure a correct diagnosis.

Furthermore, we ask that you let our team know whether the dryer unit is stacked on top of the washer or is part of a laundry unit.  We need this information due to some cases where a second technician would be required to gain access to the unit for your safety and protection which may be incur an extra charge.

DID YOU KNOW?

  1. It’s important to clean out the dryer lint vents to allow the air to circulate more freely which allows the unit to dryer more efficiently.
  2. A blocked exhaust duct can be a fire hazard.  Clean the unit periodically (annually) by removing any buildup of lint and dust from the dryer exhaust.

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